This Shipping Policy explains how orders are processed, shipped, and delivered, and it is designed to help customers understand what to expect after placing an order. All information reflects the most recent update from March 2026.

Once an order is placed, the preparation process typically begins within one to two business days. During normal periods, fulfillment moves quickly so that packages can be packed and handed over to carriers without unnecessary delay. However, during busy seasons such as holidays, major promotional events, or new product releases, the handling time may extend slightly and could take up to three business days. Even during high-demand periods, every effort is made to ensure orders are dispatched as efficiently as possible.

After an order has been shipped, customers will receive an email confirmation. This message usually includes tracking details whenever they are available so that you can follow the progress of your delivery. It is important to note that most shipments are trackable, but there are some exceptions. For example, certain single-pack sheet product orders may be sent without tracking. In such cases, if you have concerns or questions about where your package might be, customer support is available to assist you in checking its status.

Delivery times depend on the destination and are calculated from the moment the order leaves the warehouse rather than the purchase date. In the United States, delivery generally takes around three to five business days after shipping. Orders within the U.S. are dispatched from fulfillment centers located in Oregon and Kentucky and may be handled by a variety of carriers, including USPS First Class Mail, USPS Ground Advantage, USPS Parcel Service, Amazon delivery services, FedEx, Veho, and DHL. The specific carrier used may vary depending on logistics and location.

For customers in Canada, Australia, and the United Kingdom, delivery usually takes between three and seven business days after shipment. These orders are processed through regional third-party logistics partners to ensure efficient international distribution. Orders heading to the European Union typically fall within a similar timeframe of five to seven business days, while shipments to other international destinations may take approximately six to thirteen business days depending on distance and customs procedures.

Tracking availability depends on the type of shipment and the region. Most packages include tracking information, which is shared through the shipping confirmation email once the order has been dispatched. Customers are encouraged to check this email for updates as it provides the most accurate status of the shipment.

Occasionally, delivery delays may occur due to factors outside of normal control, such as weather conditions, high shipping volumes, or carrier disruptions. If a package appears delayed, customers should first review the tracking information provided. In some cases, a package may show as delivered even if it has not been received directly, so it is recommended to check around the delivery location, with neighbors, or in secure mail areas such as building mailrooms.

If a package does not arrive within the expected timeframe or tracking has not updated for more than seven business days, customers are encouraged to contact support so that an investigation can be started with the carrier. The support team will work closely with shipping partners to locate the package or provide an appropriate resolution.

For international shipments, it is important to understand that customs duties, import taxes, or additional fees may be applied by the destination country. These charges are not controlled by the seller and are determined by local customs authorities. Customers are responsible for any such fees that may arise upon delivery. It is recommended to check with local customs offices if there are concerns about potential charges before placing an order.

Orders that meet a qualifying threshold of twenty dollars or more are eligible for free shipping, making it more convenient for customers to receive their products without additional delivery costs.

If you have any questions regarding shipping, tracking, delivery times, or any related concerns, the customer support team is available and can be reached at hello@earthbreeze.com. Assistance is provided to ensure that every order is handled smoothly and that customers have a clear understanding of their shipment from purchase to delivery.